Troubleshoting

Recover a not listed and hidden folder
In order to recover a not listed and hidden folder, do as follows:

• If possible, turn visible any folder you previously hiden usig the program.
• Download the latest version of the program from this page.
• Launch the downloaded version and click on the plus sign button while pressing the option-key. On the dialog window that pop-ups you will be able to select either a visible or an invisible folder.

Note: Make sure not to turn visible a folder used by either Mac OS X or a third-party application.

Advanced guide: whether you already tried this suggestion without luck, please read this advanced guide.

Open the program if you forgot the password
Whether you forgot the password, just delete this folder:

/Users/<you>/Library/Application Support/Apimac/Secret Folder/

Note: when deleting this file the program will be reset and you'll find the item list empty. Please note that there are thousands of hidden items in Mac OS X, so in order to recover your hidden folders or files, you'll need to know where they are located, please see "Recover a not listed and hidden folder" section of this manual.

The program don't keep the registration code
In one of the previous versions of the program there was a bug that prevented to register the program with some particular system configurations. Whether the program forgot you entered the registration code, do as follows:

• Turn visible any folder you previously hiden usig the program.
• Quit the program if it is running, and delete the folder located at:
  

/Users/<you>/Library/Preferences/Apimac/Secret Folder/
/Users/<you>/Library/Application Support/Apimac/Secret Folder/

• Download the latest version of the program from this page.
• Launch the program in order to recreate from scratch the resources it needs.
  

Notes about security

How the program works
This program uses the standard functionality of the operating system to make folders and files invisible. Programmers and experienced users could gain access to a folder or a file made invisible. Also please be warned that there are some applications that let you open files contained in a folder made invisible.

There are some ways to see hidden items
Some applications and utilities come with extended facilities to view and manipulate files, regardless their visibility status. The program cannot do anything to prevent this situation (as any other program that we are aware), since this could lead to dangerous scenarios as system stability issues. Apimac Secret Folder provides a simple interface to deal with the Mac OS System visibility property and does not patch it or interferes with the System performance. The same applies to the Finder: Apimac Secret Folder relies on the Finder services, and does not modify any of its internals. Whether you need advanced levels for protecting your data, there are other ways as protecting information on removable media or using Mac OS X FileVault. To learn more about Protecting information on removable media and on Mac OS X FileVault open Mac OS X Finder's Help.




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